Shipping policy

Last updated: July 25, 2026

Shipping Area

Lotplug currently ships only to eligible addresses within the United States. Available delivery methods and destinations are confirmed at checkout.

Processing Time

Orders are processed and prepared for carrier pickup within 3 business days after payment is successfully completed and any required order review is finished. Business days are Monday through Friday, excluding U.S. federal holidays. Processing time is separate from carrier transit time.

Shipping Rates and Transit Estimates

Available shipping services, charges, and estimated transit times are displayed at checkout before payment. Carrier transit estimates begin after the package is accepted by the carrier and are not guaranteed delivery dates.

Tracking

When tracking is available, a shipping confirmation containing the tracking information will be sent to the email address or phone number provided at checkout. Tracking may take some time to update after the carrier first receives the package.

Address Accuracy and Corrections

Customers are responsible for providing a complete and accurate delivery address. If you notice an address error, contact furkansahin5248@gmail.com immediately. We will try to help, but an address cannot be changed after the order has entered fulfillment or been transferred to the carrier.

If a shipment is returned because the address supplied at checkout was incomplete, incorrect, or undeliverable, we will contact you after the package is received back. Reasonable re-shipping costs may apply when the address error was not caused by Lotplug.

Delays

Weather, peak-volume periods, transportation disruptions, and other carrier conditions may affect transit after shipment. If we cannot ship an order within the time promised, we will notify you, provide updated information, and offer any cancellation and refund option required by applicable law.

Lost or Undelivered Packages

If tracking has stopped updating or a package has not arrived within the carrier’s expected delivery window, email us with your order number and delivery address. We will review the tracking information and, when appropriate, open an investigation with the carrier. If a package is confirmed lost before delivery, we will provide an appropriate replacement or refund.

If tracking shows “delivered” but you cannot locate the package, first check the delivery area, household members, neighbors, property staff, and any carrier notice. Then contact us promptly, preferably within 5 calendar days of the delivery scan. We will review the circumstances and assist with a carrier investigation. Available remedies depend on the investigation, the facts of the delivery, and applicable law.

Damaged, Missing, or Incorrect Contents

Keep the item, shipping carton, packaging materials, and shipping label. Contact us promptly, preferably within 7 calendar days of delivery, and include your order number and clear photographs. We will review the issue under our Final Sale & Order Issue Policy.