Order status
Follow your order, step by step.
Start with the order-confirmation email sent after checkout. Its order-status link remains the most direct place to view current fulfillment and tracking updates.
Find your update
Use the link tied to your order.
Open your confirmation email and select the order-status link. If you use a customer account, you can also sign in to review the orders associated with that account.
Checked out as a guest? You do not need to create an account to use the secure order-status link in your confirmation email.
The timeline
From checkout to delivery.
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Order received
Shopify sends the confirmation to the email address or phone number entered at checkout.
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Prepared for shipment
Lotplug prepares paid orders for carrier pickup within 3 business days. Business days exclude weekends and U.S. federal holidays.
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Tracking begins
When tracking is available, the shipment confirmation contains the carrier link. The first carrier scan may take time to appear.
Order help
Common tracking questions.
For privacy, include your order number and checkout email when contacting support. Never send a full payment-card number.
I cannot find my confirmation email. What should I do?
Check spam, promotions, and the inbox for the email address used at checkout. If it is still missing, contact support with your name and checkout email so the order can be reviewed.
Why has my tracking link not updated?
Tracking may take time to update after the label is created or the package reaches the carrier. Carrier transit begins after pickup, not when the order is placed.
Tracking says delivered, but I cannot find the package.
Check the delivery area, household members, neighbors, property staff, and any carrier notice first. Then contact support promptly with your order number and delivery address.
Can I change my delivery address?
Contact support immediately after noticing an error. An address change cannot be guaranteed after an order has entered fulfillment or been transferred to the carrier.